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Relationship Manager

Manage client relationships, understand customer requirements and support business growth through effective account management and service delivery.

Location
Ashford, Middlesex (TW15) — on-site, hybrid considered
Contract
Full-time · 37.5 hours per week
Salary
£35,000 – £36,000
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We are seeking a professional and motivated Relationship Manager to manage client relationships, understand customer requirements, and support business growth through effective account management and service delivery.

You will act as a primary point of contact for a portfolio of clients, working closely with internal delivery teams to ensure services are delivered on time, issues are resolved quickly and relationships deepen over the long term.

Key responsibilities

  • Develop and maintain strong, long-term relationships with existing and prospective clients.
  • Act as the primary point of contact for client enquiries, account management and service-related matters.
  • Understand clients' business requirements and recommend appropriate products and services.
  • Manage client portfolios, monitor account performance and identify opportunities for business growth.
  • Conduct regular client meetings and relationship reviews to ensure customer satisfaction.
  • Coordinate with internal departments to ensure timely delivery of services and resolution of client issues.
  • Prepare relationship management reports, client performance summaries and business forecasts.
  • Support contract negotiations, renewals and client retention strategies.
  • Identify potential business risks and ensure compliance with company policies and relevant regulations.
  • Contribute to revenue targets through effective relationship management and business development.

Skills and qualifications

  • Bachelor's degree in Business, Finance, Management or a related discipline, or equivalent relevant experience.
  • Strong communication, negotiation and interpersonal skills.
  • Experience in client relationship management, account handling or business administration.
  • Good analytical, reporting and organisational skills.
  • Ability to manage multiple client accounts independently.
  • Proficiency in Microsoft Office and CRM systems.

What we offer

  • A permanent, full-time position of 37.5 hours per week with a salary of £35,000 – £36,000.
  • Direct exposure to enterprise clients across IT services, AI and infrastructure engagements.
  • A collaborative team environment with clear progression into senior account and programme management roles.
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